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Would You Like a Balloon or a Lollipop?

LollipopIt's a normal question:  "We don't have any money in the budget to reward our project teams - what can we do?"

Well, you are in luck.  Joran Beel just emailed me with a free online version of his new book Project Team Rewards - Rewarding and Motivating your Project Team.  He asked me to share the link with my Carpe Factum readers.  Now, when somebody does something this nice, I think it's in our best interest to provide him with timely, honest, and helpful feedback (and a big thank you for sharing his work).

Joran, thanks for providing this resource for my readers!

What about you?  What are some creative "non-cash" rewards you've used to motivate your project teams?

I'm Not Bad; I'm Just Drawn That Way

JessicarabbitIt's really interesting to deal with people with low self-awareness.  At one point in my career, I agreed to mentor a young professional, whom we'll call Kurt (not even remotely close to his real name).  It seemed that Kurt was always putting his foot into his mouth and thereby became the lightning rod for office conflict.  I listened intently to Kurt's version of conflict after conflict, in which he craftfully painted himself as an innocent victim of circumstance.  What was really interesting was when people who knew that Kurt was seeking mentoring from me began approaching me.  It became painfully obvious that Kurt was having difficulty controlling his mouth, and he was making very awkward and politically damaging comments around other people.  An occasion arose once where I was able to ask him about a situation he had brought up.  I knew the specifics from a reliable source, but he didn't know that I knew.  Not a word was said about his role in the conflict.  I asked him if he might have made some comments that were taken incorrectly by others, to which he responded that he had been a perfect gentleman.  I made multiple attempts to get him to replay the meeting in his mind to see if the self-awareness switch was turned on, and nothing happened.

I was on Corra's Daily Planet the other day, and she said something especially profound and relevant in her post.  Actually, it was the post title that really caught my eye:  "Self-Awareness and not self-absorption makes for good business acumen."  If someone is not aware of the world around them, how people are reacting to them, and how they are interacting with those same people, then there is a problem.  Is it possible to coach somebody to self-awareness?  I believe so, but it takes a desire to make that change, and Kurt had no such desire.  Here are some things I do to keep maintain a healthy level of self-awareness:

  • Introductions are critical - the first impressions play a major role in dictating the rest of the relationship.  Watch body language, eye contact, facial expression, word choice, and even handshake grip when being introduced to another person... if possible, watch as they are introduced to others in the room.  Is their reaction consistent to what they gave you?
  • Stand up, speak up and shut up - when you are addressing a crowd, how are people reacting to you and to your words?  Have you thought out what you are going to say before you say it, or did you just blurt something out?  Do people roll their eyes before you even speak the first word?
  • The eyes have it - watch people's eye contact around you.  When you enter a room or say something, people will speak volumes with their eyes.  I'd be a horrible poker player because my eyes really are a mirror to my soul.  When somebody I don't really care for enters a room, my close friends can tell right away because of my eyes.  Those sideways glances ALWAYS mean something.
  • Who are your spin doctors - if you have trouble with self awareness, are there trusted friends or colleagues who can observe you and your interactions and coach you on it later?  And will you listen to them?  If they have your best interest at heart, they will be true in their assistance.  I once had a reader on Office-Politics.com who referred to my advice as "brutally helpful."  I've always considered that the highest order compliment.
  • Consistency is key - are all of your meetings and conversations heading down the same path?  Then it may be time to assess what may really be happening.  If ALL of your friends are sociopathic nut-cases, there is one common denominator:  you.  Recognizing patterns and acting on them is one of those traits that put us above the average WUHOT.

So before you decide to blame the world for your own bad behavior, just pull out the mirror and do some honest self assessment.  It might save your career.

Blog Fog

MegaphoneI love the blogosphere.  Anybody who's been reading these posts for a while should understand the passion with which I've approached these relationships, the writing, and the reading.  What's even more enjoyable is watching the relationships evolve and grow.  For example, after over a year of commenting back and forth and sending occasional emails, Bob McIlree and I finally were able to talk on the phone over the Thanksgiving weekend.  We have an alarming amount in common.  A funny thing happened in the middle of our conversation, though.  Bob tells this story really well, so I'll let you read it on his blog.  Suffice it to say, we were both laughing about unwittingly quoting another blogger back to himself.

In addition to my conversation with Bob, my buddy Phil posted 125 amazing blogs that help him make it great.  I bet they could help you make it great as well.  I've added some commentary behind some of the bloggers I've been able to get to know personally... but I'm looking forward to checking out all of them:

I've Been Booked

Book_libraryWhen a former professor and a current student both tag me with the same meme, then I know that it's time I answer their questions or risk wrath.

The Protocol: Answer 5 questions. Tag 5 booklovers.
The Questions:
1) How many books do you own?
2) What was the last book you read?
3) What was the last book you purchased?
4) What five books are most meaningful to you?
5) What is your most obscure favorite book? Or, favorite most obscure book?

So, here are my answers:

1) Around 300-400... I've seriously lost count and they are spread over a wide variety of locations.

2) Outside of re-reading what was required for class this semester, Remarkable Leadership by Kevin Eikenberry

3) The Joy of Digital Photography by Jeff Wignall (I think I want to be a photographer when I grow up)

4) The Bible; The 7 Habits of Highly Effective People by Stephen Covey; Radical Leap by Steve Farber; The Creative Habit by Twyla Tharp; My Utmost for His Highest by Oswald Chambers (note, these were the most influential and meaningful to me to read... obviously writing two books of my own has had significant meaning to me personally).

5) Big Stone Gap by Adriana Trigiani

And whom am I tagging?  Bob McIlree, Erika Andersen, Franke James, Derrick Sorles, and Claire Celsi.

A Turkey Treat For Thanksgiving

In our quest to Carpe Factum, sometimes our good intentions meet wtih disastrous results when we don't consider all of the factors involved.  Nothing speaks of this better (or more hilariously) than the classic WKRP in Cincinnati Episode where the crew does a turkey drop to wish their listeners Happy Thanksgiving.

Enjoy a chuckle...

Happy Thanksgiving

And In Local News...

November has been a lot more relaxed than May through October were.  While I love speaking to different groups and meeting lots of new people, it has been wonderful to be home.  I've been spending my day today getting ready for the big day on Thursday... just doing some picking up and miscellaneous errand-running... and fantasizing about snitching as much stuffing as I can when my wife's back is turned (but don't tell her... after 13 years of marriage, I don't think she's on to me yet... I tell her it's just "natural evaporation").

Still, there are a couple of events this month.  Last week, I had the pleasure of being interviewed by Moose in the Morning on Lazer 103.3 about the appropriate use of social media.  There was a recent story about a bank intern named Kevin Colvin who emailed his boss that he would be gone for a couple of days due to a family emergency.  What he didn't anticipate was that one of his co-workers would check out the latest pictures of his Halloween costume on his Facebook page.  Yeah, he may have been dressed as a fairy (too many possible directions I could take that), but wings and wand didn't create much magic for him.  We had a very pleasant discussion about what to do and what not to do with social media to keep yourself out of trouble.

Later this week, I will be at Border's Books in West Des Moines for a book signing on Saturday, November 24, from noon until 4.  If you're local and not already shopped out, I would love to meet you in person.

Enjoy your holiday week!

Yeah, I'm Thankful

It's the week of Thanksgiving, and this has been an amazing year.  There have been so many blessings and opportunities and trips and new relationships that I could not even list all of the wonderful things that have happened this year (besides, you've read most of them on my blog).  Sure, there have been bumps and detours, but they've wound up more adventure than annoyance.

20071101_mike_delaney_timWhat I'm so excited about this year are all of the friendships and relationships that have developed and fortified.  This month alone, I've been reminded of how lucky I am to know so many great people... but not just know them... to call them friends.  Some people say that social media will replace traditional relationships... to which I say, "PHOOEY!"

I'm thankful that I can meet Mike and Delaney for coffee whenever Delaney makes it back to town from Florida, and that our conversations seem to take off very naturally... and if left to our own devices, we could talk for hours.

I'm thankful that Drew and Janet will drop everything and come to my Drake class at the last second and share all of the joys of social media, and how the Age of Conversation affects all of our lives.

I'm thankful that Steve - while traveling to the opposite corner of the country and facing a tight publisher deadline - will conference call with the same Drake class and share his thoughts about changing the world.

HockeydudesI'm thankful that a guy like Adam would invite Brett, Art, Tom, Doug and me to a hockey game.  It was blogospheric male bonding at its best (even though the Iowa Stars got hammered 6-0).

I'm thankful that I have a great wife and two fun and beautiful daughters who put up with all of my ideas and dreams and let me follow my journey, even when I leave them scratching their heads.

I'm thankful that Office-Politics.com and Iowabiz.com let me come and play in their sandbox from time to time.

I'm thankful and Liz and Terry and Phil and Mike would create an opportunity for dozens of bloggers to forge new relationships and build on existing ones.

I'm thankful for all of you readers, who enjoy reading my ramblings and rantings day after day, month after month.

And you?  What/Whom are you thankful for?

Have a great Thanksgiving week!  Safe travels!

The Bullied Organization

IDoors  had a chance to chat with blog buddy GL Hoffman (of Jobdig fame) recently.  I've been talking a lot about workplace bullying recently, and since he's in the business of placing people in jobs, his opinions and observations seem perfect for finding out about companies where bullying runs rampant.

CF:  In what kinds of organizations do you see more bullying?

GL:  I think organizations that MAY be more prone, and this is generalizing a lot here, would be male and those organizations that are more locker-room oriented (language-wise, comparison with one another, etc.)

CF:  Are there certain industries or kinds of companies where you've seen these behaviors?

GL:  Maybe sales organizations.  They tend to bully those who can't keep up.

CF:  We've both seen leaders drive the culture of the company.  In looking at the culture, what are some of red flags for identifying a bullying organization?

GL:  Biggest characteristic would be a lack of respect throughout the company, from the smallest detail to the biggest.  And that would be the focus of my attempts at "fixing" the environment.

CF:  If you are dealing with a bullying organization, how do you approach prospective job placement applicants?

GL:  I think I would make sure my candidate is tougher, more thick skinned, and very self assured.

Thanks, GL, for shedding some light on this tough subject, and you are right:  it's very hard to generalize since each company is different.  It's obvious your insights and experience are pretty valuable in this field.  From my observations, besides sales organizations (which focus on fast-paced results), I've also seen companies on the opposite end of the spectrum (low accountability and unpredicatable results) succeed in bullying as well.  Their employees just seem to have more time on their hands to get caught up in drama and think about these kinds of games.

So... what are YOUR observations about companies where "free range bullying" is allowed and encouraged?

Soft and Cuddly... Like Sandpaper

IntimidationSpringboarding from my last post, let's keep talking about bullies.  Since half of the workplace is aware of them or targeted by them, it would be a good idea to dissect bullies a little bit.

This is a topic that makes people uncomfortable, because it is difficult to monitor and fix.  Many employers would rather turn a blind eye to the problem.  However, what that approach causes is absenteeism and turnover.  Last week, Personnel Today's blog nailed the issue:

"You are never going to be able to totally eradicate bullying, but if employers can admit that bullying does go on, then we are going to congratulate them for coming forward - it's not about blaming anyone. We're not going to throw rocks at you, but it makes absoslute sense for employers to understand what is deemed acceptable behaviour in the workplace and what is not."

So, what is deemed acceptable behavior?  How do we identify the activities that constitute bullying?  According to Laurie Pawlik-Keinlen at Suite 101, we define bullying as "verbal abuse, threatening or humiliating behavior, or work sabotage.... Bullying at work is mostly psychological bullying, and includes excluding coworkers from lunches or after-hours get-togethers and spreading lies or gossip."  There is a significant intimidation factor, and perception is the key political game ball.  While all bullying plays off of power, workplace bullying emphasizes the perception of power, and the bully over-emphasizes these perceptions through innuendo or direct intimidation.  The bully also plays off of divide-and-conquer.  The bully strives to go after the weakest of the herd, and successfully singles out potential targets.

For those who have ever been the targets of bullies, my empathy to you.  My first boss out of college was a bully.  I hated going to work, but then I learned how to begin documenting the events.  When I presented the fact that I had been documenting to management (who had, up until that point, sided with the bully), I was suddenly moved to a different supervisor and my workplace experience improved tremendously.  For years following, though, I experienced residual stress every time a manager wanted to have any kind of one-on-one communication with me.  I had let it go on far too long.

Laurie's article also includes some quick tips for dealing with bullies:

  • Be aware of state or provincial legislations against workplace bullying
  • Check for stated policy violations
  • Take time off
  • Talk to your employer
  • Formally report the incident(s) with dates and specific behaviors
  • Nobody needs to remain a target (note, I do not use the word "victim") of a bully.  Next post, we'll cover some of the employment environment issues.

    Image from Despair.com

    Well, Bully For You

    BulliesOuch!

    According to a recent Zogby Poll, 49% of American workers have either been witness to or targets of workplace bullying.  Half of us!  This problem is getting interesting... and scary.  It must be a very "silent epidemic" (the article's words, not mine) since 45% claim never to have seen or experienced bullying.  That means we're divided down the middle on this one, since people who fall into the latter group are often scratching their heads about the other half.

    I'm not going to dwell on the statistics, although they are fascinating.  I'm growing more and more curious about this from an organizational perspective.  Why do companies allow it?  Is there any recourse for somebody who is a target of a workplace bully?  What kinds of organizations are prone to bullying?

    These are some of the questions I hope to answer in the coming posts.  I've worked in many types and sizes of organizations over the past two decades.  Here in Des Moines, there are very pleasant places to work, and there are companies where bullying runs rampant.  There are a couple of the "big box" employers in particular where I know that this problem is a very visible and long-standing part of the culture (as I'm sure there are in other towns across the globe).  When I have a friend or a student who is considering employment at one of these companies, I gently steer them to other alternatives.  And I refuse to contract there, regardless of project or rate.

    What about you?  Do you perceive workplace bullying to be a problem?  Why or why not?

    Sniffing Butts

    SniffbuttsYou just have to love dogs.  No handshakes.  No pleasantries.  No faking it.  If they want to get to know another canine, they just walk up and sniff the other dog's butt.  With our prior dog, Casey, we got to the point where we would not tell her we were going to the pet supply store... we'd ask her if she wanted to "go sniff butts."  She perked up, tail started wagging, and she ran to her leash.  Our current dog, Zorro, doesn't quite have the same vernacular, but he knows the routine.  When he meets another dog, the nose "goes below" and that's all the introduction he needs.

    Now, I'm sure at this point, I've just grossed out all of the non-dog-people in my reading audience.  That's fine, because they probably wouldn't get it anyway.  I wonder if there's a correlation between "dog people" and bloggers, because we're really good at "sniffing blogospheric butts," aren't we?  We generally don't ask... we go into a blog, sniff around, and leave a comment.  And woof, woof, bow-wow, we're communicating!

    There are some blog butts that you need to start sniffing, if you haven't discovered them already.  Some of my current and former Drake University students are turning into blogging machines.  Eric Peterson is has gotten the attention of some great bloggers like Troy Worman and Ann Michael and Steve Farber... and for good reason... he writes brilliant and relevant posts.  Another excellent writer is Erik Potter (no relation to Harry).  He's hit Valeria Maltoni's radar and his post about embracing your inner mullet is hilarious.  Beth Peck is a former student who has a lot of heart and passion in her job as a college recruiter for Simpson College.  She doesn't have the time to blog as frequently as she would like because she's currently managing the blogging efforts of nine other people at her college!

    But it's not just my students whose blogospheric behinds are worth a whiff.  I discovered Jeri Merrell's Ungeek It blog through Andrew Boyd's Fabicus blog, while writing for Iowabiz.com.  These are people who can really write!  More importantly, these are people you really need to read.

    So... have you sniffed around to get to know somebody new a little better?

    UPDATE:  My mistake.  It was Bob Loch, not Erik Potter, whose been "sniffing around" Valeria's blog.  Sorry for the overlook, Bob.  Just too many great blogs.  I feel like a pup in a dog park.

    Time To Unmask

    JackolanternIt's the day after Halloween.  The fake cobwebs have come down.  The sugar detox continues.  But it's time to take off the masks and become real again.  And I'm not just talking about the kids, either.  How about some unmasking in the workplace as well?

    What are some of the favorite costumes of professional adults?

    But like my kids wanted to stay in their costumes (even sleep in them), I had to convince them that - while Harry Potter characters and princesses are wonderful - I liked them better for who they really were.  So let's encourage people to take off some of their performance masks at work.  If you make a mistake, admit it and fix it (or be really humble and ask for help).  If you have a triumph, share it with your team and the supporting cast who helped you get there.  If you have to estimate, look for reality over pessimism or optimism.

    Then we can save the masks for Halloween.

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