A friend of mine, Pete Jones, runs a popular and useful blog here in the metro entitled Des Moines Is Not Boring. He has done a lot for the community by highlighting overlooked restaurants, events, and attractions to help negate the perception that Des Moines, Iowa is boring. (It's really not boring, by the way; there's always SOMETHING going on.)
However, there's one unfortunate blight on an otherwise not-boring town. Last week, I took my girls to the Science Center of Iowa. We always get a season family pass to the Science Center, the Zoo, and Living History Farms. It's been a few months since I've been to the Science Center, and I hate to say it but I was grossly underwhelmed. Virtually nothing had changed since my last visit. Realistically, little has changed in the eight years it's been open. As a friend of mine put it: "They seem to care more about charging money for IMAX productions and hosting cocktail events than they do promoting science." Another parent recently wrote a blantantly honest assessment of their experience at the Science Center. It seems I'm not alone.
Science is about discovery. It's about not quite knowing what to expect. It's about curiosity. It's about exploration. What message is conveyed to children when they see the same old "attractions" sitting there visit after visit? In total we spent less than hour there. It's a shame. I've been to many children's museums and science museums throughout the country (on multiple occasions). Like science experiments, these other museums evolve. They change the variables. They keep the curiosity alive. It's how they maintain their credibility. By maintaining a stagnant status quo, our own Science Center undermines its own credibility as an institution promoting science.
In my last post, I referred to the Heath Brothers' book, Made to Stick, and we covered how your project scope needs to be simple and concrete. A couple of other attributes to memorable accomplishments are being UNEXPECTED and being CREDIBLE. Are you purposely upsetting people's expectations to get (and keep) their attention? And are you a trusted source of expertise? Your project is competing with every other email, meeting, project, Facebook post, Tweet, and interruption. As a project manager, it is imperitive that you keep your stakeholders from getting bored with you. It is critical they trust you to have the answers (or know where to get them).
One of my more memorable projects was (drum roll) a HIPAA compliance project (crickets... yawn). When it came time to create the training video, we did something unexpected: we created the entire video like an episode of COPS. We demonstrated our credibility by portraying the important messages to the employees. At the same time, we violated their paradigms of what a HIPAA training video should look like. Balancing credibility and unexpectedness, you keep your project valuable and engaging. It means you have people noticing you (for the right reasons). They're curious about you. They're interested in you.
And it doesn't take a lot of effort to do incredibly unexpected things to make your project unexpectedly credible. Find an excruciatingly long 2-hour meeting and figure out how to shave it down to 15 minutes (and still get the same result). You'll be a hero. Take a 10-page hyper-wordy status report and turn it into a 3-page PowerPoint that says the same thing. That will get executives' attention. Adding credible value in unexpected ways is simpler than you might think.
As for the Science Center of Iowa, I hope they can find their mojo again. My kids and I are looking forward to being curious, and engaged, and interested, and...