Guess Who's Thumbing the Winner?
I like to maintain a baseline level of confidence in society.
I like to think that people - at their core - have qualities that benefit others.
I like to believe that all bosses are inherently good... kind of like Luke Skywalker believed there was still good in Darth Vader.
The problem is that Luke Skywalker was right.
This story comes from Eastern Iowa. William Ernst, owner of the QC Mart chain, decided to make a game of firing employees. A judge ruled against him on his little game, stating that he created a hostile work environment, for releasing this memo last spring:
New Contest – Guess The Next Cashier Who Will Be Fired!!!
To win our game, write on a piece of paper the name of the next cashier you believe will be fired. Write their name [the person who will be fired], today's date, today's time, and your name. Seal it in an envelope and give it to the manager to put in my envelope.
"Here's how the game will work: We are doubling our secret-shopper efforts, and your store will be visited during the day and at night several times a week. Secret shoppers will be looking for cashiers wearing a hat, talking on a cell phone, not wearing a QC Mart shirt, having someone hanging around/behind the counter, and/or a personal car parked by the pumps after 7 p.m., among other things.
"If the name in your envelope has the right answer, you will win $10 CASH. Only one winner per firing unless there are multiple right answers with the exact same name, date, and time. Once we fire the person, we will open all the envelopes, award the prize, and start the contest again.
"And no fair picking Mike Miller from (the Rockingham Road store). He was fired at around 11:30 a.m. today for wearing a hat and talking on his cell phone. Good luck!!!!!!!!!!"
(Poor Mike Miller of the Rockingham Road Store.)
One of the questions I generally field as an office politics advisor is: "What happens when it's the boss/leader/owner/authority figure who is exhibiting the bad behavior?"
My answer is generally the same: YOU are still in control of your reaction. YOU can choose to leave. YOU can choose to talk back. YOU can choose not to engage. Or, in their case, YOU can choose to hire a lawyer and fight. Yes, there are consequences to YOUR actions, but the empowering thing is... they're YOUR actions.
We had a situation at a soccer game a couple of weeks back. A child was obviously injured on the field (and this is not my first rodeo, folks... I know the difference between a "shake it off" injury and a "everybody grab a knee" injury). The parents were trying to call the ref's attention to the injured child, and instead of stopping the game to check on her welfare, he opted for yelling at the parents, screaming at him that he knew the rules, and antagonizing instead of managing the situation. Worse yet was the league's decision to side with him without doing adequate investigation into the matter. The parents did what they could; they backed down to his irrational behavior at the game and then reported the referee to the league afterwards. Will this ref ever have a bearing on their lives long-term? No. He was just a man who cared more about his injured ego than an injured child. But the bottom line is this: the parents took the actions that were within their power.
I've dealt with many a bad boss in the course of my career. Nowadays such a person is just fodder for future writing. Nevertheless, it's taken time to learn how to finesse the situation when in the heat of battle. I congratulate those convenience store employees for taking decisive action against their boss. It took courage, no doubt. We'll hope he can learn from the situation.
Remember: when dealing with an ill-minded and/or ill-behaving authority figure, YOU are still in control of YOUR reactions. Never, EVER forget that.