Are You Flushing Your Message?
This past weekend at SOBCon, Kristen King advised us all (via Twitter) of an interesting issue. There was a placard in the women's restroom advising people to turn off their lavalier microphones BEFORE using the facilities. Sage advice. The only problem was that the sign was posted on the inside of the bathroom door, so people didn't see it until exiting. (By the way, thanks, Kristen, for humoring me by taking my camera into the women's room to capture this phenomenon... evidently the men in Chicago don't make this faux pas.)
Are you giving people warning messages at the right time and in the right way? Are you posting the messages WHERE they'll see them and WHEN they'll need them? I've seen too many professionals who "conveniently bury" critical messages. I've seen others who have ignored those same messages. So, how can we communicate better?
Before you deliver a message, use the military approach of HUA:
- Will the recipient HEAR the message? How can I make them listen to it?
- What can I do to make them UNDERSTAND the message (both the content and the importance)?
- In what ways can they convey their ACKNOWLEDGMENT of the message?
And turn off your microphones in the restroom... PLEASE!