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The Insanity Which Is Amazon

DustybookstheburdenFor those who have emailed and asked about Amazon's constant message about GUST's being backlogged 4-6 weeks, do not fear.  There is a huge shipment headed their way, which should arrive today or tomorrow.  So feel free to order books... they will be getting there quickly.

To put things in context, Amazon will not accept shipments of books unless they have requested them (i.e., there is a packing slip requesting the exact amount of books).  And... for whatever reason, they were not sending those messages requesting books to my publisher.  So finally... after a lot of back-and-forth... we were able to get them to put in an order for enough books to cover those people who were obviously ordering books and being forced to wait on them.

For those of you out there in my readership who have suppliers, keep this in mind.  Your suppliers are also your customers.  They have products that they want you to buy and, in turn, sell to your customers.  Are your systems and infrastructure in place to help them?

NOTE:  I realize that in Amazon's eyes, my books are "small potatoes."  However, in talking to other authors, it sounds like Amazon has the same customer service mindset as Henry Ford did when he told customers that "They can have any color of Model T they want as long as it's black."  In this day and age where the market players can change quickly, I hope Amazon takes note that when the competition does arise... well, you can figure out the rest.

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Comments

Beth

I am glad to see that "Eve Uhlwich" made the final cut! It would have been a shame to lose her! :)

Adam

Check out the Fulfillment By Amazon service. You can ship as much inventory into Amazon warehouses as you want and they will fulfill all Amazon customer orders for you. You still own the inventory, but Amazon does the picking, packing and shipping.
It's self service. Check out the FBA Biz solutions site at http://www.amazonservices.com/fulfillment/

Your merchant offers on the offer page also get Free Super Saver Shipping and Prime Shipping.

Adam

Hi Again, There are forums for FBA, here's a helpful thread at http://www.amazonsellercommunity.com/forums/thread.jspa?threadID=132855&tstart=0

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